Alterdesk

Availability / apps 6

• For which systems is Alterdesk available?
• In what languages is Alterdesk available?
• Which browsers does the web version of Alterdesk support?
• What can I do when the messenger crashes when using Windows 10?
• Is it true that the web client does not work in mobile browsers?

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Account 20

• Why do I have to use a company email address?
• How do I let my contacts know I am available?
• How can I change my profile picture?
• Where can I set my job title?
• My account is blocked.

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Contacts 6

• How do I invite a colleague to start using Alterdesk?
• Can I invite external contacts?
• Can I also invite private persons?
• I have invited someone, but the invite was not received.
• Can I add contacts with a private email address?

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Conversations 13

• How do I start a one-on-one conversation?
• How do I start a group conversation?
• Can I change the subject of a conversation?
• How do I add new participants to an existing group conversation?
• How do I change the settings of an existing group conversation?

View all 13

Video calling 11

• How do I use Alterdesk’s video calling functionality?
• Why is the quality of my video call not that good?
• How do I share my screen?
• What does the Alterdesk videochat tester do, specifically?
• How does the Glasses App work?

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API Integration 2

• Can I connect software like EPD’s or CRM’s to Alterdesk?
• How can I get started with the Alterdesk API?

Security 10

• What security measures does Alterdesk take?
• What is two-factor authentication and how do I enable it?
• How do I enable a PIN code in the mobile apps?
• What can I do to secure my data myself?
• How can I report a security incident?

View all 10

Company Settings 12

• Can I import a complete list of company users?
• Can I add employees without a company email address?
• We use multiple domain names for our email addresses – how can all employees be listed as ‘co-worker’?
• How do I remove employees?
• How can I make an Alterdesk theme in our organisation’s colours?

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Messages 8

• How does the Alterdesk messenger work?
• Can I delete my messages?
• Is it possible to show a message for a limited time only?
• How can I tag someone?
• How do I attach a location to my message?

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Attachments 3

• What kind of attachments can I share through Alterdesk?
• Can I delete attachments?
• How can I easily find an attachment in Alterdesk?

Live Chat 1

• How do I create a webchat button for my website?

Business 4

• What does ‘white label’ mean?
• Do you work with partners?
• How much does a white label Alterdesk platform cost?
• About this portal

iOS 0

Android 0

Release notes - Android Glasses app 1

• Zaurus Android Glasses version 1.3.2