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Availability / apps
For which systems is Alterdesk available?
In what languages is Alterdesk available?
Which browsers does the web version of Alterdesk support?
What can I do when the messenger crashes when using Windows 10?
Is it true that the web client does not work in mobile browsers?
See all 6 articles
Why do I have to use a company email address?
How do I let my contacts know I am available?
How can I change my profile picture?
Where can I set my job title?
My account is blocked.
See all 20 articles
How do I invite a colleague to start using Alterdesk?
Can I invite external contacts?
Can I also invite private persons?
I have invited someone, but the invite was not received.
Can I add contacts with a private email address?
See all 6 articles
How do I start a one-on-one conversation?
How do I start a group conversation?
Can I change the subject of a conversation?
How do I add new participants to an existing group conversation?
How do I change the settings of an existing group conversation?
See all 13 articles
How do I use Alterdesk’s video calling functionality?
Why is the quality of my video call not that good?
How do I share my screen?
What does the Alterdesk videochat tester do, specifically?
How does the Glasses App work?
See all 11 articles
Can I connect software like EPD’s or CRM’s to Alterdesk?
How can I get started with the Alterdesk API?
What security measures does Alterdesk take?
What is two-factor authentication and how do I enable it?
How do I enable a PIN code in the mobile apps?
What can I do to secure my data myself?
How can I report a security incident?
See all 10 articles
Can I import a complete list of company users?
Can I add employees without a company email address?
We use multiple domain names for our email addresses – how can all employees be listed as ‘co-worker’?
How do I remove employees?
How can I make an Alterdesk theme in our organisation’s colours?
See all 12 articles
How does the Alterdesk messenger work?
Can I delete my messages?
Is it possible to show a message for a limited time only?
How can I tag someone?
How do I attach a location to my message?
See all 8 articles
What kind of attachments can I share through Alterdesk?
Can I delete attachments?
How can I easily find an attachment in Alterdesk?
How do I create a webchat button for my website?
What does ‘white label’ mean?
Do you work with partners?
How much does a white label Alterdesk platform cost?
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