Alterdesk

Security is one of the cornerstones of Alterdesk. All messages and files are sent over an SSL-encrypted connection. This means that a third party can n...

Two-factor authentication is a technique by means of which you can add an extra layer of security to a login process. It means that the identity of a user...

In our mobile apps it is possible to enable a PIN code. Should you loan out or lose your phone, a PIN code will make sure that another person cannot simpl...

Apart from the security measures Alterdesk has put in place, there are also things you can do yourself to keep your data safe. We have listed a few tips: ...

If you have encountered a security incident related to the Alterdesk messenger, we would appreciate it greatly if you could provide us with as much informa...

Malware can create an invisible layer on top of an application, to track your screen taps. This is called ‘TapJacking’. As a user, you will see the normal ...

In the Alterdesk Android and iOS apps, you can now also set a fingerprint to lock your messenger account. This fingerprint will function as an alternative ...

Should it happen that you lose the device on which you are signed in on the messenger or that there is another reason why you cannot access the device on ...

It is rare, but it can happen than your iOS smartphone or tablet keeps asking you to set your passcode (PIN code), even though you have already done so. Th...

When you are using two factor authentication combined with apps like Google Authenticator, make sure that when you buy a new phone, you ensure that your n...