Alterdesk

Availability / apps 6

• For which systems is Alterdesk available?
• In what languages is Alterdesk available?
• Which browsers does the web version of Alterdesk support?

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Account 20

• Why do I have to use a company email address?
• How do I let my contacts know I am available?
• How can I change my profile picture?

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Contacts 6

• How do I invite a colleague to start using Alterdesk?
• Can I invite external contacts?
• Can I also invite private persons?

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Conversations 13

• How do I start a one-on-one conversation?
• How do I start a group conversation?
• Can I change the subject of a conversation?

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Video calling 11

• How do I use Alterdesk’s video calling functionality?
• Why is the quality of my video call not that good?
• How do I share my screen?

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API Integration 2

• Can I connect software like EPD’s or CRM’s to Alterdesk?
• How can I get started with the Alterdesk API?

Security 10

• What security measures does Alterdesk take?
• What is two-factor authentication and how do I enable it?
• How do I enable a PIN code in the mobile apps?

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Company Settings 12

• Can I import a complete list of company users?
• Can I add employees without a company email address?
• We use multiple domain names for our email addresses – how can all employees be listed as ‘co-worker’?

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Messages 8

• How does the Alterdesk messenger work?
• Can I delete my messages?
• Is it possible to show a message for a limited time only?

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Attachments 3

• What kind of attachments can I share through Alterdesk?
• Can I delete attachments?
• How can I easily find an attachment in Alterdesk?

Live Chat 1

• How do I create a webchat button for my website?

Business 4

• What does ‘white label’ mean?
• Do you work with partners?
• How much does a white label Alterdesk platform cost?

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