Messages

How does the Alterdesk messenger work?
In this video, we show some of the basic functionalities of the Alterdesk messenger. We explain some of the interface and show how easy it is to send a mes...
Tue, 28 Jan, 2020 at 2:13 PM
Can I delete my messages?
Messages can always be deleted (unless the company admin has switched this option off in the company settings). However, only the owner (read: sender) of ...
Tue, 28 Jan, 2020 at 2:13 PM
Is it possible to show a message for a limited time only?
Every message can be given a lifespan. This means that after that set time, the message will no longer be visible to anyone. On the web version you can se...
Tue, 28 Jan, 2020 at 2:13 PM
How can I tag someone?
Sometimes, a messages requires the attention of a specific contact or interlocutor. If this is the case, you can choose to tag them to get their attention....
Tue, 28 Jan, 2020 at 2:13 PM
How do I attach a location to my message?
On your mobile device you can add a location to your message – Alterdesk will show a little map, based on your current GPS location. This is an easy way t...
Tue, 28 Jan, 2020 at 2:13 PM
What do the green check marks in my messages mean?
On the right side of the messages you have sent, you can see green check marks. These check marks show the status of the message. When only one check m...
Tue, 28 Jan, 2020 at 2:13 PM
What is ‘hybrid messaging’?
When using the ‘hybrid messaging’ functionality, communication through Alterdesk is combined with traditional email communication. When you create an ...
Tue, 28 Jan, 2020 at 2:13 PM
Why do I not always receive messages / notifications on my Samsung device?
If you are using the Alterdesk app on a Samsung smartphone, you could receive a notification that the app has been ‘active’ in the background. This simply ...
Tue, 28 Jan, 2020 at 2:14 PM