Company Settings

Can I import a complete list of company users?
Yes, it is possible to import your co-workers all in one go. When you have admin rights, you can access the company settings. You can do this by going...
Tue, 28 Jan, 2020 at 2:11 PM
Can I add employees without a company email address?
Employees without a company email address can also use the Alterdesk messenger. Normally, a company email address is required for registration. However, if...
Tue, 28 Jan, 2020 at 2:11 PM
We use multiple domain names for our email addresses – how can all employees be listed as ‘co-worker’?
If you are the company admin you can access the company settings. You can do this by going to the menu in the top right corner of the web interface. Click ...
Tue, 28 Jan, 2020 at 2:11 PM
How do I remove employees?
As an admin, you have two options to remove employees. You can either deactivate them or delete them completely. Deactivating users A deactivated user...
Tue, 28 Jan, 2020 at 2:13 PM
How can I make an Alterdesk theme in our organisation’s colours?
If you want to provide yourself and your co-workers with a messenger in your organisation’s colours, you can set a colour theme. Company admins can ac...
Tue, 28 Jan, 2020 at 2:12 PM
How do I change our company name?
As a company admin, you can access the company settings by going to the top right menu in the web version and clicking ‘Company settings’. In the first...
Tue, 28 Jan, 2020 at 2:12 PM
How do I enable Single Sign-on for our entire company?
Single Sign-on can also be set up for the entire company. As a company admin you can access the company settings by going to the top right menu in the ...
Tue, 28 Jan, 2020 at 2:12 PM
Can Alterdesk be used in combination with MDM solutions?
MDM (also known as Mobile Device Management) is a way to manage, secure, monitor and support mobile devices (such as smartphones and tablets), usually by m...
Tue, 28 Jan, 2020 at 2:12 PM
What are fallback languages and when do I switch them on?
In the ‘Advanced’ tab of your company settings, you will find the following option: “Use fallback languages in the generated emails” – but what does this ...
Tue, 28 Jan, 2020 at 2:12 PM
How do I set a disclaimer?
If you wish to provide users who contact you through our messenger with certain information regarding the data that will be shared and your organization i...
Tue, 28 Jan, 2020 at 2:12 PM