Account

I verified my identity on the platform but now my surname is wrong – how do I fix this?
When you use iDIN to verify your identity, our platform retrieves your personal details from your bank’s database. You can no longer edit your surname aft...
Tue, 28 Jan, 2020 at 1:49 PM
After registration I have not received a confirmation mail.
First, please verify that the confirmation email has not landed in your spam folder. You can also check whether the email address you filled in is cor...
Tue, 28 Jan, 2020 at 1:49 PM
I have not received an SMS token after registration.
You will only get an SMS token when you have entered your phone number during the registration process. If you have registered with a phone number and hav...
Tue, 28 Jan, 2020 at 1:48 PM
Where do I fill in my SMS token?
In order to complete the registration process, you can fill in your token here.
Tue, 28 Jan, 2020 at 1:48 PM
What is the use of entering a phone number during the registration process?
Filling in a phone number during registering your Alterdesk account has three purposes. First of all, it is an extra form of authentication. When you ...
Tue, 28 Jan, 2020 at 1:48 PM
I work for multiple companies – can I have a separate account for each company?
Yes, you can create a separate Alterdesk account for every organization that you work for. If you have entered your phone number when registering for ...
Tue, 28 Jan, 2020 at 1:48 PM
Is it possible to merge multiple accounts?
Yes, you can merge multiple accounts. There are two ways to merge accounts, both with different results. First there is the possibility to merge t...
Tue, 28 Jan, 2020 at 1:48 PM
I get an error message when I try to log in.
If you get an error message upon trying to log in, this can be caused by multiple different issues. The solution depends on the specific error message you...
Tue, 28 Jan, 2020 at 1:48 PM
I have forgotten my password, how do I get a new one?
On the login screen you can click “Forgot password?” or you can click here. On that page you have to fill in your email address, after which we shall send...
Tue, 28 Jan, 2020 at 1:48 PM
Unable to use iDIN verification through my bank app
For now, you can only use iDIN verification through the Alterdesk app. The app is created to do all its functions itself and without external apps like your...
Tue, 28 Jan, 2020 at 1:48 PM