Alterdesk

When you use iDIN to verify your identity, our platform retrieves your personal details from your bank’s database. You can no longer edit your surname aft...

First, please verify that the confirmation email has not landed in your spam folder. You can also check whether the email address you filled in is cor...

You will only get an SMS token when you have entered your phone number during the registration process. If you have registered with a phone number and hav...

In order to complete the registration process, you can fill in your token here.

Filling in a phone number during registering your Alterdesk account has three purposes. First of all, it is an extra form of authentication. When you ...

Yes, you can create a separate Alterdesk account for every organization that you work for. If you have entered your phone number when registering for ...

Yes, you can merge multiple accounts. There are two ways to merge accounts, both with different results. First there is the possibility to merge t...

If you get an error message upon trying to log in, this can be caused by multiple different issues. The solution depends on the specific error message you...

On the login screen you can click “Forgot password?” or you can click here. On that page you have to fill in your email address, after which we shall send...

For now, you can only use iDIN verification through the Alterdesk app. The app is created to do all its functions itself and without external apps like your...